Xfinity TV has well it has room to
improve shall we say in areas like
customer service hidden fees DVR
capacity but Xfinity also has a no
contract option and a fantastic
on-demand selection in its win column
but is that enough to make it worth your
money well let's dive in Xfinity x1
cable TV comes in three different
packages starter preferred and premiere
checking in at fifty sixty and a hundred
and five bucks respectively but those
prices by the way might be different
depending on which part of the country
you live in
now I won't go over every channel
available in each package because well
because I want you to keep watching this
video so here's the simplified version
the starter package is basic yes but
it's good you'll get all of the most
popular channels right there in their
cheapest offering the preferred package
adds about 80 channels for an extra 10
bucks a month and the number of those
are niche sports channels like MLB
Network and FL network NBA TV some of
the regional college sports networks so
if sports is your thing the preferred
package is actually a decent deal for
all that stuff now the biggest price
jump is going to be up to the premiere
package which is another 45 bucks a
month the difference here is simple
premium channels HBO Showtime stars and
more than a dozen other premium movie
channels getting all of these on their
own would cost you a lot more than 45
bucks a month so if you're a movie
junkie and you know you'd take advantage
of all that premium content then the
premier package might be worth it to you
so that's the basics of the available
packages and what they cost but your
next question might be what do they
really cost and that's a good question
the prices I've already mentioned are
the promotional pricing for the first
year you're with Xfinity if you sign up
for a one-year contract after that first
year is over your price will go up but
that new price will vary by location so
I can't say exactly what it will be for
you you'll have to go get those numbers
straight from Xfinity unfortunately
there is a no contract option by the way
which is fantastic pretty simple here
you just add about 10 bucks to the price
of whatever package you're looking at
and there's your no contract price now
we're not quite done with pricing though
because I have to mention Xfinity z'
additional fees which are not great 10
bucks for HD 10
for DVR and if you want additional
receivers around the house each one of
those will run you another six to ten
bucks then you've got regional sports
fees and broadcast fees whatever those
are and taxes of course point is yeah
those things add up pretty fast so while
the promotional prices are okay what you
see advertised is not exactly what
you're going to get certainly not in the
long term
now channels are one thing but what
about the experience of actually using
Xfinity well let's talk about the DVR
situation Xfinity offers two DVRs the HD
DVR and the x1 DVR the HD has a 60 hour
capacity which compared to the 200 you
get from DIRECTV or the 500 from dishes
hopper it starts to make Xfinity look
pretty unimpressive the x1 DVR system
comes with some nice features like voice
command on the remote and it can record
six shows at once but a big caveat here
is that x1 is only available when you
get TV in a bundle so if you're looking
at standalone TV service from Xfinity
you are out of luck with the x1 one
place though that Xfinity really shines
is in its on-demand content Xfinity on
demand has thousands of titles that you
can watch anytime and even download and
watch on the go Xfinity stream which is
a separate thing that I won't really get
into here we'll get you even more movies
and shows not bad at all you know what
is bad though Xfinity reputation when it
comes to customer service they're a CSI
score in 2018 was a 57 good enough to be
on the extreme low end of an industry
that already has a low average and
frankly our experience with it has
reflected this our written review has
some excerpts from our customer service
chats that you can check out but the
gist is that our questions were
sometimes ignored other times answered
incorrectly and that can be even worse
so overall our feelings on Xfinity TV
are mixed the customer service the
hidden fees the lackluster pricing these
aren't so great but the on-demand
options are fantastic and we always love
having a no-contract option if we were
to recommend a specific package we'd
probably say the preferred package that
middle one is gonna be the best bang for
your buck if you want to get even more
detail and decide for yourself whether
Xfinity is worth it for you check out
our full written review and let us know
in the comments if you have any
questions that we didn't cover here or
there don't forget to subscribe to
reviews org and we will see you on the
next review
you