What is bank of america customer service hours
If you have Bank of America Account you must watch
so I received a phone call from eight
hundred four three two one thousand
that number is associated with Bank of
America 843 two one thousand I answered
the phone the lady said hi my name is
Amber
I'm calling from Bank of America about
fraudulent activity on your account I
said okay hi amber amber said this is a
in regards to account blah blah blah
with dead link to debit card blah blah
blah she had all of my information she
said I'm gonna send you a code to verify
your identity via text message I get a
text message code that comes to my phone
from Bank of America from it's like I
have a previous chain you know if you
call your bank and it needs to verify a
code or whatever it came in a chain that
I already had messages in from Bank of
America I give her the code she says
okay one of the things on your account
is a four hundred and thirty five dollar
purchase at Whole Foods in San Diego
California
are you traveling I said no I'm not
traveling so when she said that I
thought to look at my mobile app and see
if anything was on my app I said well
this isn't showing up in my app she says
it wouldn't show up because it's
fraudulent this call happened at 6:18
p.m. when she said that I thought it to
hang up the phone and call Bank of
America back myself I called Bank of
America I actually speaks to the fraud
department I said hi this is my name
somebody just called me from the fraud
Department named Amber Lewis and this is
what she said Bank of America had no
record of anybody speaking to me from
the frauds apartment by 621 621 I I'm on
the phone with Bank of America this lady
called me at 6:18 by 621 I received two
emails first email saying your online ID
has been looked up second email saying
your online ID password has been
changed within three minutes whoever
that was was able to change my to look
up my online ID and change my password
so I could not access my accounts so now
the fraud department that I'm talking to
has to transfer me to another immediate
department that can access and freeze
all of my accounts so when I'm speaking
to them she said hey this is happening
it doesn't look like any transactions
have happened but since they've already
had access to your account and logged in
via your online ID that means that they
have your checking account numbers and
that means they have your account and
your routing numbers so I now have to
change all of my bank accounts that I
have a Bank of America i had to change
my bank accounts get new bank accounts
luckily I was actually speaking the
second time to the actual fraud
Department they freeze all of my
accounts and they put a massive hold on
my account so that no other transactions
could be made from my bank account so if
you get a phone call from somebody that
says that they are calling from your
bank and they ask you to verify any
number via a text message any number or
verification code via email do not
verify it
you immediately hang up and you
immediately call your banking account
like call your banking center back and
access speak to the fraud department and
verify that you that somebody just
called you the lady that I spoke to from
the Bank of America fraud Department
says they never call and ask you to
verify information you would only get a
authentification code or a code to let
you like verify your account if you call
the bank not if the bank calls you again
this phone call came from eight hundred
four three two one thousand
anybody that is a Bank of America
customer knows that on the back of your
card the number on the back of the card
says 1-800 four three two one thousand
so some way somehow there is a company
that is able to call you from a number
that looks like Vancouver new America
they are sending you text messages that
look like it comes from Bank of America
while which Gantt gives them access to
your account mind you I didn't tell this
lady anything I didn't say any of my
account information I didn't give her my
social security number I didn't give her
my debit card number
I gave her an authentication code that
she sent to my phone via text message
that's all I gave her and that phone
that code that I gave her came from Bank
of America it said it was Bank of
America so again if you get a phone call
and it's from your banking they said
somebody that says they're from your
bank somebody that says it from your
credit card and they asked you to verify
information you asked who you're
speaking to
said may I ask who I'm speaking to get
their first and last name you hang up
and then you call your bank back
yourself so as of right now I have no
access to any of my well I so because of
that while I was on the phone with Bank
of America they had to change my online
ID and give me a new password so I now
have a new online ID I now have a new
password but I don't have any money
because they have to put a big negative
balance on my account to ensure that no
other withdrawals would hit my bank
account
